Troubleshooting

YES! The springs of a garage door are calibrated by the weight of the door. The operator assists the springs in lifting the door and may lift the door for a limited time with a broken or improper spring, but in over time lifting a door without proper springs will damage your operator.

Most operators have a red emergency release cord. Pull this cord, then try to lift the door manually. This will help determine whether you have a door/operator problem or have a broken spring. If you can easily open the door then there may be an issue with the operator. If you cannot lift the door easily then you might have a broken spring or another door problem. Trying to continue opening the door in this state risks damaging your operator.

Garage doors are designed with a reversing mechanism to prevent them from crushing objects in their path. This can be triggered by objects on the ground blocking their path, but could be caused by a buildup of debris on the tracks preventing the rollers from moving forward. Check the area for objects in the path of the door or anything obstructing the tracks and rollers.

If this happens, it's most likely the open and close limit settings of your garage door opener. This range tells the garage door opener how far the door should move before it is fully closed. If your settings are too high, the door will hit the ground before the opener thinks it should automatically reversing itself. Check your operator's manual for how to set the open and close limits.

Not necessarily. Keep in mind that some doors and operators are just naturally louder than others. Ask yourself if the door has gotten louder or if it has always been noisy. Often a door or operator can become noisy when it needs adjusting or lubricating. Preventive maintenance will prolong the life of your garage door and operator. We recommend to do this yearly, but most operator's manuals will tell you how often this should be done.

Try replacing the battery in your remote. If this does not solve your problem, you may need a new remote, or the receiver board in the operator may not be working properly and needs to be replaced.

This may be the safety sensors, which are located at the bottom of both sides of your door. The LED lights on the sensors need to be a solid red or green so that they recognize. each other. Check if anything is blocking the signal like dirt or spider webs. Then take a Q-tip with alcohol and wipe the sensor lens, or try slightly moving them ensuring they are level with each other. If the issue persists, you probably need a service call.

Garage door operators manufactured after January 1993 are required by federal law to have external reversing features. All major manufacturers have chosen the infrared safety eye system to comply with this law. This means that the operators will not close the door if the safety eyes are disconnected, not installed, or installed improperly. There is no way to use an operator without them.

Check to see that the unit is still plugged in. If not, then plug it into the outlet and test it again. If the unit is plugged into a surge protector, make sure the surge protector is functioning properly. If not, reset the surge protector then test the door opener again. If none of this works you may have a bad wire or a malfunctioning circuit board and probably need a service call.